FLEET FAQ

Our fleet comprises modern vehicles, meticulously maintained and in excellent condition.

Our fleet is versatile, offering vehicles suitable for all occasions. From Premium Sedans and SUVs to spacious vans and Mercedes Sprinters for larger groups, we ensure a tailored experience for every passenger.

All our vehicles are licensed through VicRoads and comply with the requirements set by Safe Transport Victoria.

We are pleased to accommodate all your safe child travel needs. Our fleet exclusively features high-quality child seats, including ISOFIX, adhering to the standards set by Australia and New Zealand.

GENERAL & BOOKING FAQ

We are at your service 24 hours a day, 7 days a week, all year round. Thank you for choosing us.

With 13 years of industry experience, our company excels in providing specialized transportation services. Our expertise encompasses a diverse range of events, including music concerts, airport transfers, wedding transportation, winery tours, corporate transfers, and Great Ocean Road tours. We are dedicated to ensuring a seamless and luxurious experience for all our clients.

We welcome same-day bookings; however, we highly recommend scheduling your service in advance. This allows us to ensure that every detail is meticulously arranged for your convenience

We offer a variety of payment methods to suit your preferences. These include Cash, Invoice, Credit Cards, Stripe, Google Pay, Apple Pay, and Afterpay.

AIRPORT FAQ

Immediately following the arrival of your flight, our chauffeur will send a welcome message to establish contact. Upon reaching the pickup location, the driver will communicate with you directly, either by call or text, to determine the exact chauffeur meeting point, guaranteeing a seamless and prompt transfer service.

All of our chauffeurs are equipped with premium flight tracking applications, enabling them to monitor your flight status in real-time for the most accurate and timely service.

All of our chauffeurs utilize state-of-the-art flight tracking applications, ensuring real-time updates on your flight status. This allows us to adjust our scheduling promptly, providing you with the most accurate and efficient service possible.

In the event of a flight cancellation, please contact us at your earliest convenience. This will enable us to promptly make the necessary arrangements according to your new schedule.
Upon your arrival, our chauffeur will be awaiting you in the arrivals hall, positioned directly opposite the gates, displaying a sign bearing your name. We are dedicated to ensuring your journey with us is both safe and comfortable.
We ensure a convenient drop-off at the Melbourne Airport departures area, directly outside the terminal entrance.

Our chauffeur services are readily available at all major airports in Melbourne, ensuring a convenient and luxurious travel experience no matter your location.

CHAUFFEUR AND DRIVER FAQ

All our chauffeurs undergo rigorous screening before onboarding and receive specialized training tailored to meet our clients’ specific requirements. Additionally, we ensure that they hold valid licenses and authority approved by Safe Transport Victoria.
Our chauffeurs are multilingual, with fluency in English. Additionally, we can accommodate clients who require Chinese or Mandarin-speaking chauffeurs.
Our chauffeurs are committed to assisting clients with their luggage as part of Luxe Chauffeurs’ high-quality service.
Our chauffeurs possess extensive experience and in-depth knowledge of Melbourne’s sights and attractions.
We are pleased to accommodate requests for specific chauffeurs. Should your preferred chauffeur be available, we will make every effort to ensure they are assigned to you.

We appreciate your feedback, whether positive or negative. If you have a complaint about a driver, please do not hesitate to contact us at 0434 888 805 or email info@luxechauffeursmelbourne.com.au. We are committed to addressing your concerns swiftly and effectively.

ADDITIONAL FAQ

Should your flight arrive earlier than the scheduled time, rest assured that our attentive chauffeur will closely monitor your flight status and adjust the pickup time accordingly to ensure a seamless arrival experience.
Our company offers a comprehensive suite of transportation solutions, encompassing door-to-door service from private homes. We pride ourselves on delivering a tailored and effortless travel experience to every client.

Should you discover that you have left any belongings in the vehicle, please reach out to our office without delay at 0434 888 805 or send an email to info@luxechauffeursmelbourne.com.au. We will expedite the return of your items with utmost priority.

Luxe Chauffeurs Melbourne serves various suburbs across Melbourne. Some of these include Brighton, Albert Park, Middle Park, Port Melbourne, Richmond, Southbank, Abbotsford, Tullamarine, South Melbourne, South Yarra, Armadale, Brighton East, Toorak, Geelong, Yarra Valley, Bacchus Marsh, Prahran, Caulfield, Elwood, St. Kilda, Bentleigh, Bentleigh East, Carnegie, Malvern, Frankston, Lilydale, Campbellfield, Somerton, Airport West, Mulgrave, Point Cook, Werribee, Manor Lakes, Lara, Avalon Airport, Macedon, Docklands, Carlton, Rowville, Dandenong, Doreen, Whittlesea, Warrandyte, Chirnside Park, Gisborne, Mt. Eliza, Portsea, Sorrento, Rye, Torquay, Chadstone, and many more. We provide service to every corner of Melbourne to meet your chauffeur needs.